FAQs
A curated set of common questions to help clients understand our process, services, and how Silva Valley supports businesses across Africa with reliable technology solutions.
Common Questions
Smart Tech. Real Impact.
Who are your typical clients?
We work with startups, SMEs, enterprises, NGOs, schools, cooperatives, and government agencies seeking to modernize operations through technology.
What is the process for beginning a project?
Once you contact us, we review your requirements, schedule a clarity call, prepare a technical proposal, share timelines, and begin development upon approval.
Can you help a client get funding?
Yes. Through our investment platform Prime Markets, we guide clients in accessing investors, preparing documentation, and positioning their businesses for funding.
What if my project lies outside your team’s skillset?
We collaborate with vetted industry experts and partners to ensure high-quality delivery even for highly specialized projects.
Will you teach me how to run my business?
We provide strategic advisory, tool recommendations, system workflows, onboarding, and operational training, ensuring you can run and scale your business efficiently.
Are you a data controller or processor?
We act as a data processor when handling client data on their behalf and as a data controller only for our internal systems—fully compliant with Kenyan and international data protection standards.
Services Questions
Get to know more about the services we offer and the process we take to make sure we accomplish your business technology objectives.
What services do you offer?
We provide Cloud & Infrastructure Development, Website Development, Mobile Development, Desktop Development, Cybersecurity Services, IT Consultancy, and Enterprise Solutions.
Do you provide maintenance and support?
Yes. We offer structured support packages covering system updates, security monitoring, performance optimization, backup management, and issue resolution.
How long does it take to complete a project?
Timelines vary depending on scope.
Small systems: 1–3 weeks
Mid-size solutions: 1–2 months
Enterprise platforms: 3–6+ months
A timeline estimate is included in every project proposal.
Small systems: 1–3 weeks
Mid-size solutions: 1–2 months
Enterprise platforms: 3–6+ months
A timeline estimate is included in every project proposal.
Do you work with existing systems?
Yes. We integrate, improve, optimize, or fully rebuild legacy systems while ensuring no disruption to ongoing operations.
How secure are the systems you build?
Every system undergoes security audits, penetration testing, code reviews, and compliance checks. We follow industry best practices including OWASP, ISO security standards, and encrypted infrastructure setups.
Do you support cloud migration?
Absolutely. We migrate systems from offline or on-premise to cloud platforms like AWS, Azure, Google Cloud, DigitalOcean, or custom private cloud environments.
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